Yes. Dentalys can use Malay as a clinic's default language and replies to patients in the language they write in. What works and what to check.
Yes. A clinic can set Malay as its default reply language, and when a patient writes in a different language, the AI replies in theirs. A patient who asks "boleh buat appointment scaling hari Sabtu?" gets an answer in Malay.
How it works
- Each clinic picks a default reply language from 12: English, Malay, Thai, Indonesian, Arabic, Chinese, Filipino, Hindi, French, German, Spanish and Russian.
- If a patient writes in another language, the AI replies in the patient's language instead.
- Your service names, prices and FAQs are taken from what you load into Dentalys. If your price list is in English, the AI still answers in Malay, using your service names from that list.
- Appointment reminders are sent in English, whatever the clinic's default language. On Telegram, the patient confirms by replying 1 or 2, which works in any language.
What to check before you rely on it
- Test it on the live demo clinic: the demo clinic. Write in Malay, ask for a price, and book a slot.
- Mixed Malay-English messages ("rojak") are common in Malaysia and Singapore; try a few the way your patients actually write.
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