Patient Inquiry Automation

Patient Inquiry Automation for Dentists

Your patients have questions before, during, and after treatment. Dentalys automates every standard patient inquiry — pricing, availability, treatment options, and more — with instant, accurate responses that convert enquiries into booked appointments.

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Every patient question answered instantly

Dentalys handles the full spectrum of patient inquiries that consume your receptionist's day — automatically, accurately, and at any hour.

Pre-booking inquiries

  • Treatment prices and options
  • Insurance coverage questions
  • Dentist qualifications
  • Before and after outcomes
  • Appointment duration

Scheduling inquiries

  • Available appointment slots
  • Earliest available time
  • How to book a specific treatment
  • Rescheduling requests
  • Cancellation policy

Clinic information

  • Opening hours
  • Clinic address and parking
  • What to bring to first appointment
  • Payment methods accepted
  • Contact details

Why inquiry response speed matters so much

Without automation
  • Patient messages at 8pm → waits until 9am → books competitor
  • Receptionist answers the same pricing question 15 times per day
  • 3 staff members give 3 different answers to the same question
  • Urgent enquiries missed during lunch break
  • No record of what was discussed before booking
With Dentalys automation
  • Patient messages at 8pm → response in seconds → appointment booked
  • AI handles 100 identical pricing questions with zero staff involvement
  • Every patient receives the same accurate, consistent information
  • No enquiry missed regardless of time or staff availability
  • Full conversation history logged for every patient interaction

Frequently asked questions

What types of patient inquiries can be automated?

Service and treatment questions, pricing enquiries, appointment availability requests, clinic hours and location, and standard pre-appointment FAQs can all be automated. Cancellation and rescheduling requests are handed to your team.

How does the AI know the correct answers about my specific clinic?

You upload your clinic's service menu, pricing, FAQ list, and business information during setup. The AI uses only this data to respond, ensuring answers are always accurate and specific to your practice.

Can inquiry automation reduce receptionist workload significantly?

Yes. A large share of a receptionist's day is spent on repetitive inquiries. Automating these tasks frees your team for higher-value patient interactions.

What if a patient sends a message in a different language?

Dentalys supports multi-language conversations. The AI detects the patient's language and responds accordingly, allowing you to serve diverse patient populations effectively.

Does inquiry automation work for both new and existing patients?

Yes. The system handles new patient enquiries (treatment options, pricing, first appointment booking) and questions from existing patients; rescheduling requests are handed to your team.

Stop answering the same questions manually

Automate patient inquiries in under 30 minutes. No credit card required.

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